Access your customer portal by logging into your account.

Click here to login. 

If you have not registered an account, you will need to sign up as a new customer using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.

Alternatively, you can access your account using the Customer Portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email.

After a successful purchase, you will reach the Order Confirmation page.

Please click on Register Account. You will be asked to provide your name, email address and password. You must register your account to be able to manage your subscriptions.

If you do not register your account at this stage, you can find a link to manage your subscription in your Order Confirmation email.

Alternatively, you will need to sign up as a new customer using the same email address that you used to place your initial order. You will then be able to manage your subscripti

In order to cancel your subscription, you will first need to log in to your account. After clicking Manage Subscriptions, click on the Subscriptions tab. Within the Subscriptions tab, scroll down to the bottom and click the Cancel link next to the subscription order you would like to cancel. On the following page, you will be prompted to enter a cancellation reason. If you are having any issues with cancelling your subscription, email highfive@beardedbros.com.

You are able to choose between 30, 45, 60, or 90 days.

Yes, you can!

Once logged in to your account, click on Manage Subscriptions on the top left of the screen. Click on Delivery Schedule tab to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. To unskip a delivery, you would click Unskip next to the order.

Yes!

After you have logged into your account, you will see Manage Subscription on the top left of the screen. You will then see a list of all of your active and inactive subscriptions. To change your flavor, click Edit on the flavor you would like to swap out.

Click on the product you want to change, click Swap Product and choose which product you would like to receive. Once you have selected your product, click Swap Product once more, and you're all set!

For shipping, log into your account and click on Manage Subscriptions on the top left. Then, click the Shipping Addresses where you can edit addresses you already have listed or add a new address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

For billing, follow the same steps listed above except select the Billing Information tab instead of Shipping Addresses. This is where you can also update your email address.

Yes!

Once logged in, click on Manage Subscriptions. You can then select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date.